Hey there! We are a Sequoia-backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.
<aside> 💡 Read more about our mission and the story of commerce here!
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Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway) -
BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge
D2C Enabler BiteSpeed Raises Funds From Sequoia's Surge, CRED's Kunal Shah, Others
[Funding alert] BiteSpeed raises $275K in seed round led by Whiteboard Capital
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (**https://apps.shopify.com/bitespeed-fb-messenger-chatbot**) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.