About BiteSpeed

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e**-commerce brands.**

We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

<aside> 💡 Read more about our mission and the story of commerce here!

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We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway) -

Ecommerce AI startup BiteSpeed raised USD 3.5 million

E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge

BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge

About the role

At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps.shopify.com/bitespeed-fb-messenger-chatbot)**.

We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up. We’ve scaled teams and are now looking for someone to lead Product Support for us and help our customers get successful.

What you’ll do